Terms and Conditions
Business Name: Mintt Bookkeeping
ABN: 77 609 164 424
Effective from: 1 August 2026
1. Introduction
These Terms and Conditions ("Agreement") govern the provision of bookkeeping services by Mintt Bookkeeping ("Bookkeeper", "we", "us") to the client ("Client", "you"). By accepting our engagement, proposal, quotation or by instructing us to commence work, you agree to these Terms and Conditions.
2. Scope of Services
We provide bookkeeping services including, but not limited to:
General bookkeeping including data entry and account coding
Accounts payable and receivable
Bank and account reconciliations
Payroll processing and superannuation reporting (if agreed)
Single Touch Payroll (STP) reporting
BAS/IAS/GST preparation and lodgement (as a registered BAS Agent), where authorised
Liaison with your accountant, financial adviser or ATO
Cloud accounting support including Xero and MYOB
We are a registered BAS Agent (Registration No: 26373803) and operate in accordance with applicable Australian laws and regulations.
3. Professional Services
Our services are strictly limited to bookkeeping and BAS services. Our services do not include:
Financial planning or investment advice.
Taxation advice (other than BAS services we are authorised to provide as a registered BAS Agent).
Accounting, auditing, or legal advice.
Human resources or employment law advice, including advice regarding awards, enterprise agreements or wage compliance.
You acknowledge that you should seek advice from a qualified accountant, tax agent, financial adviser or legal representative for such matters.
4. Client Responsibilities
The Client agrees to:
Provide complete, accurate, and timely information.
Retain source documentation as required by law.
Notify us of significant business changes.
Ensure compliance with all taxation and regulatory obligations.
Review reports and BAS before approval.
Approve all BAS, IAS and payroll information prior to submission unless another arrangement has been agreed in writing.
Advise us promptly if information previously supplied is incorrect.
You remain legally responsible for the accuracy of all information provided to us. We are entitled to rely on the information and documents you provide without independently verifying their accuracy unless otherwise agreed in writing. We are not responsible for errors resulting from incomplete or inaccurate information supplied by the Client. We are not responsible for delays caused by the late provision of information by the Client.
5. BAS Agent Services
We are a Registered BAS Agent(Registration No. 26373803) and are authorised to provide BAS services as defined under the Tax Agent Services Act 2009.
You acknowledge that:
You are responsible for the accuracy and completeness of all information provided to us.
All lodgements are based on information provided by the Client.
We may refuse to lodge a BAS where we believe the information provided is incomplete, inaccurate or may breach our obligations under the Tax Agent Services Act 2009 or the Code of Professional Conduct.
We will:
Provide bookkeeping services with due care and skill.
Act honestly and professionally.
Comply with applicable laws.
Maintain confidentiality.
Perform services in accordance with the Code of Professional Conduct for registered BAS Agents.
6. Software and Electronic Authority
You are responsible for maintaining any accounting software subscriptions required for your business, unless otherwise agreed in writing.
Where we arrange or manage software subscriptions on your behalf, you agree to reimburse us for those subscription costs in accordance with our agreed pricing and billing arrangements.
We reserve the right to suspend or cancel software subscription management services where subscription fees remain unpaid.
Where we use software including Xero, MYOB or other cloud platforms, you acknowledge:
Availability is subject to the software provider.
We are not responsible for outages or technical failures.
Third-party terms of use continue to apply.
We are not responsible for data loss arising from failures of third-party software providers.
You authorise us to communicate with your nominated accountant, the Australian Taxation Office (where authorised), software providers and other relevant advisers as reasonably necessary to provide our agreed services.
7. Electronic Communication
You agree that communication may occur via:
Email, telephone and online communication.
Secure cloud software.
Electronic document signing.
Online meetings.
While we take reasonable precautions, electronic communications cannot be guaranteed to be completely secure or free from interception.
8. Fees and Payment
Fees will be outlined in a separate engagement letter or schedule.
Additional work outside the agreed scope may be charged at our current hourly rate or another agreed fee.
Invoices are payable within 7 days unless otherwise stated.
We reserve the right to suspend services where invoices remain unpaid after the due date.
Where services have been suspended due to non-payment, any catch-up work required following reinstatement may be charged as additional work at our current rates or another agreed fee.
We also reserve the right to recover costs incurred in collecting overdue accounts, including debt collection agency or legal costs where permitted by law.
If an overdue account is referred to a debt collection agency or legal representative for recovery, the Client agrees to reimburse those costs to the extent permitted by law.
We reserve the right to review our fees from time to time. Any changes will be communicated to you before they take effect.
Where we arrange or manage software subscriptions on your behalf, subscription fees may be included in our invoices or charged separately, as agreed in writing.
Where payment is made by credit or debit card, a payment processing surcharge may apply. Any applicable surcharge will be disclosed at the time of payment.
9. Confidentiality and Privacy
We are committed to protecting the confidentiality and privacy of your information.
We will only disclose information:
Where required by law.
Where authorised by you or your authorised representative.
Where reasonably necessary to perform our agreed services (for example, liaising with your accountant or other authorised adviser).
To regulatory bodies where necessary.
Personal information is collected, used and stored in accordance with applicable privacy legislation and our Privacy Policy.
10. Professional Indemnity Insurance
We maintain Professional Indemnity Insurance as required under the Tax Practitioners Board (TPB) Code of Professional Conduct. Details of our insurance coverage are available upon request.
11. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for any loss arising from reliance on bookkeeping records for decision-making.
We are not liable for any loss arising from inaccurate or incomplete information provided by you.
We are not responsible for penalties, fines, or interest incurred due to late, incorrect, or incomplete information provided by the Client.
We are not liable for delays caused by third parties, software failures or changes in legislation after work has been completed.
To the extent permitted by law, our liability for any claim arising from the services is limited to the amount of the fees paid for those services or such amount as may be covered by our Professional Indemnity Insurance, whichever is greater.
Nothing in these Terms excludes any rights or remedies that cannot be excluded under Australian Consumer Law.
12. Record Retention
We may retain copies of records, correspondence, working papers and documents relating to the services we provide for at least five years, or longer where required by law or professional obligations.
Client accounting records stored within third-party software platforms (such as Xero, MYOB or Hubdoc) remain under the control of the Client. Where our access to those platforms is removed following termination of our engagement, we are not responsible for retaining copies of information that is no longer accessible to us.
Original records remain the responsibility of the Client.
13. Intellectual Property
All templates, checklists, processes, reports, documents and other materials created by Mintt Bookkeeping remain our intellectual property unless otherwise agreed in writing. Client records and financial information remain the property of the Client.
14. Events Beyond Our Control
We are not liable for delays or failure to perform our services where such delay or failure is caused by events beyond our reasonable control, including natural disasters, internet or telecommunications outages, cyber incidents, government actions, illness or other unforeseen events.
15. Termination
Either party may terminate this Agreement with written notice of 7 days.
We reserve the right to terminate services immediately if:
Payments remain outstanding after the due date.
The Client provides misleading or false information.
Legal or ethical obligations require termination.
All outstanding fees become payable immediately.
Upon termination and payment of all outstanding fees, we will take reasonable steps to return any original records in our possession that belong to the Client. Our access to third-party software platforms may be removed following termination of our engagement. We are not responsible for retaining or providing access to information stored within third-party software platforms once our authorised access has ended.
Where we arrange or manage software subscriptions on your behalf, you agree to make alternative billing arrangements upon termination of our engagement. We may transfer the subscription billing to you or your nominated adviser, or cancel our billing authority where appropriate.
16. Business Continuity
Mintt Bookkeeping is committed to providing services in a timely and professional manner. Where we are temporarily unavailable due to annual leave, illness, personal emergency or other unforeseen circumstances, we will make reasonable efforts to notify affected clients and minimise any disruption to our services.
Where appropriate and with your consent where required, we may communicate with your nominated accountant or other authorised adviser to assist in meeting critical compliance obligations.
If we are unable to provide services for an extended period, we will take reasonable steps to assist with an orderly transition of your records to you or another nominated service provider.
17. Complaints
Complaints relating to our services will be handled promptly and fairly. We will make reasonable efforts to resolve any concerns before external action is taken. If you are dissatisfied with our services, please contact us in writing so we have the opportunity to resolve your concerns. If we are unable to resolve the matter, complaints relating to BAS services may be made to the Tax Practitioners Board.
18. Governing Law
These Terms and Conditions are governed by the laws of New South Wales and the Commonwealth of Australia.
By engaging our services, you agree that any dispute arising in connection with these Terms and Conditions or our services will be dealt with in the courts of New South Wales, unless otherwise required by law.
19. Amendments
We may update these Terms and Conditions from time to time. Updated Terms will apply to any future services provided after the updated Terms are published.
20. Acceptance
By accepting our Engagement Letter, quotation or proposal, or by instructing us to commence work, you acknowledge that you have read, understood and agree to these Terms and Conditions.
Thank you for choosing Mintt Bookkeeping. We appreciate the opportunity to support your business and look forward to helping keep your bookkeeping organised, up to date and one less thing to worry about.